Venty vaporizer error codes and how to troubleshoot them

The Venty vaporizer utilizes error codes to notify you when an issue arises or when operating conditions are outside the normal range. Each code points to a specific issue, from temperature problems to charging or internal faults.

This guide explains what each Venty error code means and guides the next steps. For full details, the device manual from Storz and Bickel is always the best reference.

Venty error codes and what they mean

ERR 001

Meaning
 The device temperature is too high.

What to do

• Allow the vaporizer to cool completely before using it again.
  
  
• Ensure the device is located in a climate-controlled area and is not exposed to extreme heat.
  
  

ERR 002

Meaning
 The device temperature is too low.

What to do

• Move the vaporizer to a warmer environment.
  
  
• Do not use external heat sources to warm it up. Let it come up to temperature naturally.

ERR 003

Meaning
 The USB charger or cable is not suitable.

What to do

• Use only original Storz and Bickel charging accessories.
  
  
• If needed, switch to the original cable and charging block that came with the Venty.
  
  

ERR 004

Meaning

The vaporizer is faulty. This is a general internal hardware or firmware error. Some users have found that a simple power cycle can clear minor bugs, but persistent issues usually require a warranty claim.

What to do

• Turn the device off and let it sit for a few minutes before trying to turn it back on. A factory reset can also help clea this code
  
  
• If the error continues to appear, contact Storz and Bickel customer service.
  
  
• Many users with this error have received a replacement device through the company’s warranty service, especially with older models.
  
  

ERR 005

Meaning
 The device has detected airflow in the wrong direction. This usually happens when someone blows into the device instead of inhaling.

What to do

• Inhale normally from the device.
  
  
• Avoid exhaling back into the vaporizer..
• Ensure the device has been cleaned as shown here: https://www.youtube.com/watch?v=4snbvWhrW0Q
  
  

Try a factory reset

In some cases, a factory reset can clear error codes and restore normal function. This is the only reset method you should use.

To perform a factory reset on the Venty:

• Power the device on
  
  
• Press and hold the power button for ten seconds
  
  
• Keep holding until the device vibrates and the screen flashes
  
  

After this, test the device again to see if the error code has cleared.

When to contact Planet of the Vapes and Storz and Bickel

If the device is more than fourteen days past the original delivery date, Storz and Bickel requires us and all authorized retailers to escalate warranty claims directly to them.

If you are still seeing an error after basic troubleshooting and a factory reset:

• Please send us an email at [email protected]
  
  

  • If we cannot resolve the error code through troubleshooting, we can provide proof of purchase and help you with the next steps.
    
    

• You can also reach Storz and Bickel support directly through their request form here:
   https://support.storz-bickel.com/hc/en-us/requests/new
  
  

This way, we can work together with the manufacturer to make sure your Venty is repaired or replaced when needed.