Order Changes & Cancellations

We understand the importance of receiving your order quickly—that’s why our team works efficiently to process and ship every purchase. Because of this, once an order has been fully processed, we’re unable to cancel or make changes to it.

Can I Add an Item to My Order?

If your order has already been processed, we’re unable to add items to it.

You’re welcome to place a new order for any additional items you’d like.

Can I Remove or Change an Item?

If your order has been processed and you’d like to remove or change an item, our human support team is happy to help find the best solution for your situation.

Please reach out, and we’ll take it from there.

If you’d prefer to set up a return once your item arrives, you can also start the process here:

• USA Store: https://planetofthevapes.returnlogic.com/

• Canada Store: https://planetofthevapesca.returnlogic.com/

Why Can’t Processed Orders Be Changed?

Once an order is fully processed, it’s already moving through our fulfillment system. This ensures faster shipping and delivery—but it also means we can’t modify or cancel the order at that point.