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Orders

Got questions about your order? Find your answers here!

I haven't gotten a confirmation for my order. What steps should I take next?

Hello, Awesome Shoppers!. Ever placed an order and then felt a bit lost because the confirmation email didn't show up? Don’t fret! We’re here to ensure everything runs smoothly. Quick Fact: Our confirmation numbers are six digits and are sent immedia

Where can I track my order status?

Hey there, Vape Enthusiasts! 🎉. We're just as excited as you are for you to receive your POTV Order and dive into the world of vaporizing! 🌿💨. Wondering where your order is? No sweat! 🕵️‍♀️ enter your tracking number or order details right here t

I received a broken item, what should I do?

Received a Broken Item? Let's Fix That! 🛠️💔. There's nothing more disheartening than the excitement of receiving your order, only to find out that an item arrived broken. 😢 We completely understand the frustration and disappointment this can cause

I received the wrong item, what should I do?

Hey there, Valued Shoppers!. Oops! Did you open your package only to discover you received the wrong item? We know that mix-ups like this can be a bit of a bummer. 😕 But no worries, we're on it!. Here's your easy-peasy solution:. 1. Capture the Mist

Items in my order came cracked

Received a Broken Item? Let's Fix That! 🛠️💔. There's nothing more disheartening than the excitement of receiving your order, only to find out that an item arrived broken. 😢 We completely understand the frustration and disappointment this can cause