Order Discrepancies

Order Status/Information

Order Changes

Vaporizer Registration

Age Verification

You have questions, we have answers, email us anytime at hello@planetofthevapes.com

Return to our website

POTV

Got questions about your order? Find your answers here!

Orders

My PAX is flashing lights

PAX is too hot to touch

PAX not charging

Venty Error Code 004

Mighty error codes

Venty Firmware Update

Storz & Bickel

My vaporizer isn’t charging

My Battery Won't Hold a Charge

Battery & Charging

My torch lighter isn’t working

Dynavap

My vape tastes weird

I am getting little to no vapor

I am unable to draw from my device

Vapor Production

My Arizer is giving me error codes

Arizer

The mouthpiece on my V3 Pro is wobbly/loose

XMAX

Troubleshooting Guides

My tracking isn't updating

Tracking

Do you offer free shipping?

Discreet Shipping

Shipping Policy

Pact Act

Shipping Policies

How long will it take for my order to be shipped?

Processing Time

Delivered but not received

Massachusetts Shipping

Shipping Issues

Shipping & Delivery

PAX 3 tips & tricks

Burn Offs

What temperature is best to vape at?

What accessories should I get?

Battery Warning/Hazard

Best vape for a beginner?

XMAX Accessories

Do I need Dosing Capsules?

Dosing Capsule Compatability

Shop by Vaporizer: Accessories Made Easy!

Getting Started

My Vaporizer is hot

My lips are burning

Hot Devices

Volcano Glass Adapter

How to use

LOBO Settings

LOBO Vapor Production

POTV ONE & LOBO

Vaping Tips & Tricks

How do I start my return?

Return status

How do Exchanges work?

Exchanges

What is your return policy?

LOBO Return Policy

Return Policies

Returns & Refunds

I received a broken item, what should I do?

I received the wrong item, what should I do?

Items in my order came cracked

Received my order incomplete

Where can I track my order status?

I haven't gotten a confirmation for my order. What steps should I take next?

Partially Fulfilled Orders

I want to change my order

I want to add something to my order

Address Change

Can I combine my orders?

Register my vape

Do you ship to my country?

What's your international shipping policy?

International Return Policy

International Information

Do gift cards expire?

Can I use multiple gift cards?

How do I get a gift card?

How do I use my gift card?

Where is my gift card?

Why is there a gift card in my cart?

Gift Cards

What are your payment methods?

Paypal?

Payment Methods

Sezzle isn't working

How do I pay with Sezzle?

Sezzle?

Sezzle

Payments

POTV ONE VS LOBO

Vape Comparisons

Vaporizer Guides