Order Discrepancies

I received a broken item, what should I do?

Received a Broken Item? Let's Fix That! 🛠️💔. There's nothing more disheartening than the excitement of receiving your order, only to find out that an item arrived broken. 😢 We completely understand the frustration and disappointment this can cause

I received the wrong item, what should I do?

Hey there, Valued Shoppers!. Oops! Did you open your package only to discover you received the wrong item? We know that mix-ups like this can be a bit of a bummer. 😕 But no worries, we're on it!. Here's your easy-peasy solution:. 1. Capture the Mist

Items in my order came cracked

Received my order incomplete

📦 Oops! Missing Something in Your Order? Let's Fix That! 🛠️. Notice something's amiss with your order? We totally get how that can be a bummer. But don't worry, we're on it! Here's a quick guide to help you sort it out:. 1. Seek, and You Might Find

Was My Gift Card Processed?

Understanding Your Invoice and Gift Card Charges 💳✨. Our system shows the total amount on the invoice, but don't worry—you'll only be charged the amount after the gift card is applied. We understand this might be a bit confusing at times. 😊. Here's