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My vaporizer isn’t chargingUpdated 7 months ago

Try another USB cable

Sometimes USB cables do fail, out of normal wear and tear. Also, some older USB cables are not capable of carrying the full ampage that our vapes require, and so won’t work, so try to stick to the cable that came with your vape. 


Check the USB-to-Wall adapter

As with older cables, old USB-to-wall adapters are often not up to the job of conveying the necessary ampage to charge a modern dry herb vaporizer. So check that yours has a spec that’s 5V DC and can produce 2.4 Amps as a minimum. All modern adapters will be capable of this. 


Plug it into a different power source

If your vape isn’t charging, it can only be one of three things - the vape, the cable/adapter, or the power source. Trying another outlet often solves the problem, as does switching from an outlet to your computer, or vice versa. Like older cables and adapters, older power banks may not have the ampage to charge your vape.


Bypass Power Strips and Surge Protectors

Ah, good old power strip roulette; we’ve all played it at some point. If you’re having issues with one of the sockets, try using one you use regularly for a different appliance, or go straight for the wall outlet. Similarly, if you’re using a surge protector, it’s possible that it may have tripped without you knowing. So check for that, bypass it, and go straight for the source. 


Are you turning it on, right? 

Single click, triple click, long hold, there’s no standardized way to power up a vape, and if you own more than one, that can get difficult to keep track of. With that in mind, it’s always worth returning to the instruction manual or quick-start guide and ensuring you’re not long pressing when you should be triple-clicking. It’s an easy mistake to make. 


If all else fails, get in contact with us

If none of the above has worked and your vape remains as unresponsive as the lovechild of a Sloth and a Koala napping in a Volcano balloon, it’s time to get in touch. Please contact us via our contact form and one of our highly trained Vape Experts can run through some vape-specific troubleshooting or help get the warranty rolling. We’ll get you back up and running. 

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