What should I do if my package was marked as delivered but I have not received it?Updated a month ago

If you have experienced an issue where your package is marked as 'delivered' but you haven't received it, there are several steps you should take to locate your package:

• Verify the shipping address provided for your order to ensure there were no mistakes.
• Check with your neighbors or anyone else who might have received the package on your behalf such as a roommate, doorman, or front desk.
• Contact your local post office or the carrier to ask for the GPS location of the delivery to confirm it was delivered to the correct address.

We recommend that you also double-check your surrounding area or any other possible locations where the package could have been placed. In addition, look for any notification or slip from the carrier as it might contain information about the package's whereabouts or delivery instructions.

If after taking these measures, you still cannot locate your package, please reach out so our team can further investigate the matter and assist in resolving the issue promptly.