Return statusUpdated 8 months ago

Understanding Your Return Status 

Thank you for choosing Planet of the Vapes! 🌱 We want to make your return process as smooth as possible. 🔄📦

Once your return arrives at our facilities, it typically takes between 2-5 business days for our technicians to review your items and complete your return. 🛠️

We kindly ask for your patience during this time, as our team is diligently working to process your return in a timely manner. ⏳ If you notice that your return has been delivered, please allow 2-4 business days for an update on the completion. If you haven't received any updates by then, please don't hesitate to contact our vape experts via email, and we will promptly look into it for you. ✉️

Tracking Your Return:
1. Track Your Package: Use the tracking information provided to monitor your return shipment.
2. In Transit: If your return is still on its way, we must wait until it arrives at our facilities to proceed.
3. Arrival and Processing: After your return has arrived, add 2-5 business days from the delivery date to receive an update on your return status.
4. Completion Notification: You’ll receive an email confirming the completion of your return along with details on your refund, credit, or exchange.

Please Note
Our team does not process returns during holidays. If your return coincides with a national holiday, please add an extra day to your estimated processing time.

All return updates will be sent to the email address associated with your order/return, so keep an eye on your inbox! 📧

We're here to ensure a smooth and efficient return process, we appreciate your understanding! 🌟