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My tracking isn't updatingUpdated 7 months ago

We all know how frustrating it is to check your tracking number and not see any updates on your order. 

Please know that carriers may take up to 48 business hours to track your package once shipped. While it is rare, there are scenarios where a package is delivered with no tracking updates; or is updated at the point of delivery. 

We ask that you allow up to seven business days for your package to be delivered or updated from the date of being shipped for orders in the US & Canada. 

If your order is international, your package should be delivered within 7-15 business days from the date of being shipped; but it can take up to 30 business days in very rare scenarios. 

If you do not see any updates on your tracking number or have any concerns, please do not hesitate to message our team. You can contact us by clicking here. 

Please expect a response from our team within 24 business hours. We will do our best to get back to you as soon as possible. 

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