How to Start a Storz & Bickel Warranty Claim (Step-by-Step Guide)Updated 3 hours ago
If you need to submit a warranty claim for your Storz & Bickel device, the process is handled directly through their official website.
Following the steps below will ensure your request is processed smoothly and without delays 👇
🔧 Before You Begin
To start a warranty claim, you’ll need to:
- Create an account with Storz & Bickel
- Register your device
- Provide proof of purchase or device details
Step 1: Create Your Storz & Bickel Account
Start by creating a customer account:
👉 https://www.storz-bickel.com/en-us/customer/account/create/
This account will be used to register your device and manage your warranty request.
Step 2: Register Your Device
Once your account is set up, register your device here:
👉 https://www.storz-bickel.com/en-us/devices/customer/view/
During registration, you’ll need:
- Your invoice or proof of purchase
Don’t have your proof of purchase?
You can upload:
- A clear photo of the device type label, or
- The original packaging showing the serial number
👉 This allows Storz & Bickel to verify your device.
Step 3: Start Your Warranty (RMA) Request
After your device is registered:
- Log into your Storz & Bickel account
- Navigate to your registered device
- Begin the RMA (Return Merchandise Authorization) process
What happens next:
- If your device is under warranty → You can submit a claim
- If your warranty has expired → You’ll have the option to purchase a repair
Need Help Finding Your Proof of Purchase?
If you purchased your device from Planet of the Vapes, we can help 💚
- 📧 Email us at [email protected]
- We’ll assist you in locating your proof of purchase
Quick Tips Recap
- ✔️ Create an account on the S&B website
- ✔️ Register your device before starting a claim
- ✔️ Upload proof of purchase or serial number photo
- ✔️ Submit an RMA request through your account
- 💬 Reach out to us if you need your invoice