How do I start my return?

To contact our customer service team, do so by clicking here!
Our Return Portal

The steps for your return are shown below!
If you're in Canada, be sure to remove the "CA" when entering your order number!

1. Talk to Our Team First: Before you decide on a return, why not chat with our experts? We're here to help you find a vaporizer that truly matches your desires.
2. Easy Return Portal: Ready to return? Just hop onto our return portal, enter your order number and email, and follow the simple steps.
3. Choose Your Return Type: We offer three flexible options:
- - Refund: A small restocking fee of $10 and a shipping fee of $10 are deducted.
- - Store Credit: Receive full credit in the form of a gift card after we receive your return.
- - Exchange: Swap your device for a different one! We’ll sort out any price differences, whether it's a refund or an additional charge.
4. Select Your Reason: Click on “14 Day Satisfaction Guarantee Policy”
5. Select your secondary return reason: Choose which relates to you and your return
6. Shipping Made Simple: We’ll provide you with a prepaid shipping label. You'll receive return instructions to guide you on your return.

1. Condition Check: Ensure your items are unused and unopened. You'll need to provide a photo showing the unopened item(s).
2. Return Options: Choose between a refund or store credit. Note: There’s a $10 restocking fee, and if a refund is selected, there is an additional $10 shipping fee deducted.
3. Reason for Return: Select the “30 Day Policy” and your secondary reason for returning.
4. Upload your photo: You will need to upload a photo of your unused & unopened item(s)
5. Shipping Made Simple: We’ll provide you with a prepaid shipping label. You'll receive return instructions to guide you on your return.

1. Contact Our Vape Experts: Before proceeding with a warranty return, get in touch with our team. We can often troubleshoot and solve issues quickly!
2. Return Type: Warranty :
3. Return Reason: Select "Warranty" and then choose your secondary reason!
4. Upload Serial Number: Upload a photo of your serial number, which you can find on the product page on our website.